Part Time Facilities & Customer Service Manager

  • Job Reference: 428116225-2
  • Date Posted: 22 November 2021
  • Recruiter: Kingsdale
  • Location: London
  • Salary: On Application
  • Sector: Assistant Manager, Creative / Style Director, NVQ Assessor - Lecturer, Receptionist - Front of House, Salon Manager
  • Job Type: Permanent

Job Description

Part Time Facilities & Customer Service Manager (Court Manager) - 20 hours per week
Highly autonomous role, with no line management responsibilities, enabling you to focus on delivering hands-on exceptional customer service at thriving independent living development, Rosewood Court.
Wishing you could make more of an impact on the customer experience? Perhaps you'd like longer with them to build an ongoing relationship and better cater for their needs? Or maybe you're ready for a new challenge, and excited at the prospect of managing a 49-apartment high quality retirement development?
Whatever the reason for applying, if you're a fun, creative and customer service focused individual, then we want to hear from you.
About Us
Kingsdale Group manages property on behalf of private residential leaseholders, the majority of whom are retired homeowners. Our aim is that every development we manage is attractively presented, well maintained, and staffed by friendly, helpful, and efficient people. We want each development that we manage to be a source of pride to those who live there.
Rosewood Court is a retirement development comprising of 49 apartments and the court facilities include a spacious owners lounge, landscaped gardens, hairdressing salon and guest suite. There is a busy social programme organised by a residents social committee including cards night, bingo night, and birthday parties.
The Role - Facilities & Customer Service Manager (Court Manager)
As the Court Manager at Rosewood Court, you'll be responsible for ensuring the apartment Owners receive the highest levels of customer service, and that their well-being is always prioritised.
You'll be responsible for a budget, provision of a high-quality catering service, managing the social calendar for apartment Owners, and for ensuring building maintenance, hygiene and safety standards are taken care of.
Our Requirements - Facilities & Customer Service Manager (Court Manager)
* Experience delivering excellent customer care gained within the hospitality or retail sector
* Ability to work autonomously and take ownership of workload using own initiative
* Passion for delivering the highest standards of customer service
* Ability to build meaningful, professional relationships
* Ability to remain calm in an ever-changing environment
* Excellent communication skills, both written and verbal
Although not essential as training will be provided, a First Aid Certificate, and basic IT skills with working knowledge of Microsoft Word and Excel, would be advantageous. Due to the nature of the organisation and the role, this post is subject to a DBS check.
The Package
* Permanent contract
* Working 20 hours per week, typically 9am to 1pm Monday to Friday
* Salary based on 20 hours per week is £13,520, equivalent to £13 per hour
* 25 days annual leave plus bank holidays pro rata
* Enhanced pension scheme
All applications for this Facilities & Customer Service Manager (Court Manager) vacancy are to be submitted online, and strictly no agency calls or agency CV submissions