Customer Service Duty Manager

  • Job Reference: 425405970-2
  • Date Posted: 18 November 2021
  • Recruiter: Adlington Management Services
  • Location: Cheadle, Cheshire
  • Salary: On Application
  • Sector: Assistant Manager, NVQ Assessor - Lecturer, Receptionist - Front of House, Salon Manager, Trichology / Hair Loss Specialist
  • Job Type: Permanent

Job Description

Duty Manager - The Woodlands, luxury retirement living development
6 positions available. Permanent contract, 28 hours per week, with potential for additional hours available if wanted, to provide cover.
Our Company
Adlington Management Services (AMS) are an innovative specialist manager of high-quality retirement accommodation with care, typically comprising of multi-storey privately owned apartments. We are part of the multi-award-winning developer Adlington Retirement Living, which is part of the respected Gladman group with over 30 years of development experience.
We are seeking six highly motivated and enthusiastic Customer Service Duty Managers with great interpersonal and communication skills for our latest Retirement Living Community. Exclusively for the over 65s, The Woodlands is comprised of modern, stylish retirement apartments located in Heaton Mersey, Stockport.
All apartments benefit from their own balcony or patio and homeowners enjoy the use of a stylish lounge, table service restaurant serving breakfast and lunch daily, coffee lounge, activities studio, therapy suite, hairdressing salon and guest suite.
The development is easily accessed by car, situated just off the A34, with excellent road links and bus services to Stockport and Manchester Piccadilly.
The Role - Duty Manager
As a Customer Service Duty Manager you will be supporting the General Manager to ensure the delivery of high quality, customer focused housing management, care and support, catering, maintenance, and administration services.
Your responsibilities will include, although will not be limited to:
* Supporting the General Manager with the day to day running of The Woodlands, ensuring AMS standards are always maintained
* Welcoming the homeowners to their new home and helping them to settle into the new community
* Dealing with homeowner and building emergencies in a calm and professional manner
* Providing front of house service to welcome visitors
* Monitoring and recording contractor visits to aid the smooth running of the service
* Supporting the facilitation of social and group activities to enhance the lives of the homeowners
Requirements - Duty Manager
* Proven duty manager or similar management experience, ideally gained within the hospitality, housing services or care sector
* Strong leadership, communication and customer service skills
* Excellent organisational skills
* Ability to deal with complex issues, prioritise workload and work effectively under pressure
The Package
Our quality focused, family run businesses make significant investments in employees and commercial projects, with ongoing success directly attributed to a strong emphasis on teamwork and open communication. Each member of the workforce is valued by the experienced and approachable Management Team and support is provided for career development.
As the Customer Service Duty Manager, you'll benefit from:
* A pay rate of £13.00 per hour(approximately £18,928 per year for 28 hours per week).
* 192 hours of annual leave including bank holidays
* 6% employer pension contributions
You'll be employed on a permanent, part time contract, working approximately 28 hours per week, which will include some weekend work, on a 4-week rolling rota. Shifts are as follows:
Early: 7am to 3pm.
Late: 3pm to 10pm.
You will also be required to sleep over at the development as part of your hours (typically once or twice per week), to ensure you're on hand in case an emergency arises, with shift times of 10pm to 7am. You will receive a full pay rate for sleep over shifts.
All applications for this Customer Service Duty Manager vacancy are to be submitted online, and strictly no agency calls or agency CV submissions